(Note: the following instructions do not apply to military or government moves.
For military and government claims please click here.)
Timing to File a Claim:
You must file a claim for loss, damage or delay within 9 months of your delivery date.
Stevens strongly recommends that you file your claim as soon as possible to avoid processing time delays.
Filing a Claim:
To report loss or damage to your shipment and talk to a Stevens representative directly, call 800-678-3836, and ask for the Claims Department.
You should have the following information available when you call:
- Your mailing address, including zip code
- The 7-digit registration number found in the upper right-hand corner of your Bill of Lading
Within 24 hours of receiving the call, a claim form and filing instructions will be sent to you.
Please do not discard any damaged items until a Stevens’ representative has been given the opportunity to view the damage.
Arbitration with Claims:
Stevens and the American Moving & Storage Association (AMSA) have made an arbitration program available to you. The program is a less costly alternative to the court system in settling disputes involving loss or damage claims.
Under arbitration procedures, two parties unable to resolve their differences submit their dispute to an impartial third party for a final determination. The proceeding is governed by rules and procedures agreed to in advance by both parties.
The program is administered by the American Arbitration Association, an independent non-governmental organization not affiliated with either the AMSA or Stevens Van Lines.
You may request arbitration in writing to the AMSA at 1611 Duke Street, Alexandria, VA, 22314 or you may contact Stevens Van Lines directly.