Cargo Claim (Damage to your Household Goods)
If your shipment is moving in the DP3 program, the Military requires you to use their online DPS system to file your claim. Instructions on reporting your loss and damage and submitting your Claim can be found on the www.move.mil's claims section. These instructions along with additional information pertaining to the Military’s DP3 program can be found at www.move.mil.
Notice of Loss/Damage: All Military shipments move at what is called Full Replacement Value (FRV). This means that if an item is lost, we must replace it at the current replacement value. If an item is damaged, we must pay to repair it or have the repairs completed for you. If the item cannot be repaired, we must pay the replacement value of the item. The carrier’s maximum liability is the greater of $5,000 or $4.00 times the net weight of your shipment up to $50,000. You must notify us of items that are lost or damaged at the time of delivery using the Notice of Loss/Damage At Delivery form. You have 75 days from the date of delivery to notify us of any later-discovered loss or damage using the Notice of Loss/Damage After Delivery form.
You must send the Notice of Loss/Damage After Delivery form to Stevens within 75 days of delivery. You can either email it to firstname.lastname@example.org, fax to (989) 755-0570, send via regular mail to P.O. Box 3276, Saginaw, MI 48605-3276, or you can use the government's website, DPS. If you use DPS, we will receive your loss/damage information as soon as you hit submit.
Failure to provide notice of loss/damage within 75 days from the date of delivery will mean that it is presumed that the loss/damage did not occur during the move.
Claim Time Limit: You must file your claim directly with DPS within 9 months of the date of delivery to residence of your shipment in order to receive Full Replacement Value. If you file your claim directly with the Military, or file later than 9 months from the date of delivery (but within 2 years of the date of delivery), your recovery will be limited to the depreciated value of your goods calculated at a maximum of $1.25 times the net weight of your shipment. If you choose to file your claim within 75 days of residence delivery, the claim itself constitutes the required Notice of Loss/Damage noted above.
Cargo Claim Form: In the DP3 program, there is no cargo claim form. You must file your claim directly in DPS. You must identify the item lost or damaged by the inventory number, give a specific description of the item (including make, model and age if known), the type of damage or loss, and give a specific dollar value that you are claiming for the item. Your claim must be submitted in DPS within 9 months of the date of delivery to residence. Failure to file your claim within 9 months of the date of delivery will result in recovery limited to the depreciated value of your goods calculated at a maximum of $1.25 times the net weight of your shipment.
Property Damage: If we should cause damage to your home, yard, driveway, etc., during the move, you may go to www.svlonline.com and complete the property damage claim form. You must notify us immediately if any such damage occurs, no later than 5 days following the damage occurrence. Your claim may be sent to Stevens by emailing it to email@example.com or faxing it to (989) 755-0570 or via regular mail to P.O. Box 3276, Saginaw, MI 48605-3276. The preferred method is to email the form to us. Please include any estimates of repair that you may have obtained or any photos that document the damage.
Inconvenience Claim: If you incur inconvenience due to us missing a required pickup date or delivering after the required delivery date, you may submit a claim for inconvenience by completing the inconvenience form found at www.svlonline.com.
Your claim may be sent to Stevens by emailing it to firstname.lastname@example.org or faxing it to (989) 755-0570 or via regular mail to P.O. Box 3276, Saginaw, MI 48605-3276. The preferred method is to email the form to us. Your claim must include receipts supporting out of pocket expenses incurred due to the delay, such as motel/hotel or restaurant receipts, etc. Any inconvenience claim payment will not exceed the per diem and meals & incidentals amounts that the Military allows for food and lodging for the location in which the delay occurred.
Per diem amounts may be found here
. In addition, Stevens is not responsible for delays caused by Acts of God, weather, and certain other causes that are outlined in the Defense Travel Regulations.