Common Questions

Packing dishes

Is Stevens Worldwide Van Lines a licensed moving company?

The U.S. Department of Transportation and certain state Departments of Transportation and Public Service or Public Utility Commissions issue operating authority to moving companies. The authorization allows the companies to operate motor vehicles for commercial purposes. Stevens Van Lines operates under US DOT 72029 MC74681 and under individual state authorities.

Is an estimate required?

Written, signed estimates (or waivers) are required for all moves.

What is a tariff?

The household goods tariff is a pricing guide for companies providing interstate transportation of household goods.

Am I protected against loss or damage caused by the move?

You may choose from Stevens “Full Value” protection plan or the “Basic” plan. The method you select determines Stevens’ maximum liability to you. A full explanation of these options is available by clicking here or is available from your Stevens' representative.

How do I pay for my move?

Stevens accepts a variety of payment options. We accept:

  • Major credit cards -- Visa, MasterCard, American Express, Discover/NOVUS and Diners Club
  • Money order
  • Cashier's check
  • Travelers check
  • Cash

Do my appliances need special attention?

Most appliances require special servicing to assure safe transportation. Any moving parts, such as motors or washer drums should be securely fastened for shipment.

Can I pack my china, glass and crystal?

Most people prefer to have their fragile items packed by Stevens’ professionals. If you decide to pack items yourself, remember the basic principles of good packing. Ask for a copy of Stevens’ How to Pack brochure. If you pack items and damage occurs, but the box is in good condition, Stevens may not be liable for any repairs or coverage.

What items should the customer plan to take?

  1. You should plan on transporting all valuables, such as money, jewelry, coin collections and important papers.
  2. You must also transport all items that are flammable, explosive or corrosive.
  3. Lawn mowers and other gasoline-powered engines must be emptied of oil and gas. In addition, gas cans should be washed out to avoid fumes.
  4. Items affixed to the wall or ceilings must be removed. This includes ceiling fans, light fixtures, drapery rods, etc.
  5. Articles located in an attic or an overhead storage area must be brought to floor level for packing and/or loading.
  6. Refrigerators and freezers should be emptied and defrosted prior to load day.

What items will Stevens not transport?

  • Combustible liquids
  • Rubbing alcohol
  • Antifreeze compounds
  • Disinfectants
  • Any type of combustible
  • Cleaning material
  • Explosives
  • Black powder, primers
  • Dynamite
  • Explosives
  • Fireworks
  • Ammunition (any kind)
  • Gases, compressed
  • Gases used in welding
  • Scuba diving tanks (unpurged)
  • Propane tanks (any kind)
  • Fire extinguishers
  • House plants (any kind)
  • Food -- fresh or frozen
  • Corrosive liquids
  • Acids
  • Rust preventative
  • Bleach
  • Automobile batteries (not part ofaAuto)
  • Household batteries
  • Darkroom & pool chemicals
  • Flammables
  • Adhesives (glues, cements)
  • Aerosol cans
  • Ammonia and cleaning Fluids
  • Pesticides
  • Gasoline/Ddesel fuel/motor oil
  • Hand signal flares
  • Kerosene
  • Lighter fluids/charcoal/sterno
  • Matches
  • Oil-based paint removers
  • Stain, lacquer, varnish
  • Paint thinners
  • Liquid polishes

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