As a premier moving and storage company known around the world, Stevens is constantly improving customer service by growing the company’s knowledge base and expertise in all facets of the industry. In particular, the International division is one part of the Stevens moving experience that sets the company apart, due to its decades of experience and wealth of resources. In a continued effort to improve international moves for customers, Stevens Worldwide Van Lines is pleased to announce that its division designated for overseas moves, Stevens International, has recently been granted FAIM 3.0 certification from FIDI.
FAIM 3.0 is the most current version of the quality assurance standards implemented by FIDI, and it consists of a thorough and rigorous vetting process. All applicants for this certification must have at least 2 years of prior experience in handling international moves, must have completed a minimum of at least 10 overseas moves in any given year and must have sufficient insurance coverage. Each applicant must assess their entire moving process, including equipment used, performance of employees and customer service (handling claims, response time to customer’s needs, etc). Once the applicant has completed these steps, a FAIM auditor will visit the applicant’s facilities to verify that the applicant meets all standards and guidelines.
FIDI reports that less than 30% of all applicants are successful in passing their FAIM 3.0 audit, and Stevens is proud to say that Stevens International achieved certification on the first attempt. Moving with a FIDI Affiliate insures impeccable service and adherence to the most stringent of industry standards, which is what every customer needs when planning an overseas move.
Stevens International is a division of Stevens Worldwide Van Lines, a full-service moving and storage company based in Saginaw, Michigan, which specializes in local, out-of-state, commercial and international moves. Stevens International is ISO 9001 certified and has contact with more than 700 agents around the world, enabling the Stevens team to provide each customer with a combination of valuable knowledge and resources that will make any international move smooth and stress-free.