Stevens International Forwarders’ Managing Director, Lisa Beranich, and Operations Manager, Tammy Schillace recently attended training events from FIDI, a global alliance of professional international moving and relocation companies. Both attended the Essentials in International Moving seminar; Beranich attended in Amsterdam and Schillace in Denver.
Course topics ranged from international move planning to insurance and claims practices. Role plays and participation were required of each student to test and develop strategies on how to handle difficult customer questions amongst an array of different scenarios. The intensive five-day course followed a fictional family from the first phone impression to the final invoice for services rendered.
For her excellent performance, Lisa was commended by FIDI’s Academy Manager, Chantal Fera. “Lisa is an ideal candidate for this course. It will bring significant value that will hone her skills as a business leader. Congratulations on Lisa’s excellent performance! We hope the course will turn out to be of great benefit both to Lisa and to Stevens.”
“We’re very proud of Lisa and Tammy for this outstanding accomplishment,” said Stevens President and COO Joe Biskner, “we look forward to using Lisa’s new training to implement new ideas and projects at Stevens.”